Privacy policy

PRIVACY POLICY

Palindrome Design India Private Limited (“Company” or “We” or “Us”) is dedicated to maintaining robust privacy protections for its users (“You”). Our privacy policy (“Privacy Policy”) is designed to inform You of how We collect, use and safeguard the information You provide to Us and assist You in making informed decisions when using our Service.

WHAT INFORMATION WE COLLECT

We collect “non-personal information” and “personal information”.

Non-Personal Information

Non-personal information refers to information that cannot be used to personally identify You. This includes anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, preferences You submit, preferences generated based on the data You submit, number of clicks, pages viewed, products browsed, products added to cart, time spent on pages, scroll depth, search queries made on the Platform, and general user behaviour patterns on the website.

Personal Information

Personal information refers to information that can be used to personally identify You. We collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (processed securely through our payment gateway)

Information Collection via Technology

You will be required to provide Us with Your email address, phone number, delivery address, and payment details to avail Our services. You may also provide Us with additional preferences, wishlist items, and browsing behaviour data in order for Us to improve Our services.

In an effort to improve the quality of Our service, We track information provided to Us by Your browser or by Our software application when You view or use Our service, such as the website You came from (known as the “referring URL”), the type of browser You use, the device from which You connected to Our Service, the time and date of access, and other information that does not personally identify You. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to Your browser from Our servers and are stored on Your computer hard drive. Sending a cookie to Your browser enables Us to collect non-personal information about You and keep a record of Your preferences when utilizing Our services, both on an individual and aggregate basis.

You can adjust Your cookie settings through Your browser settings. Most browsers allow You to refuse cookies or to be alerted when cookies are being sent. Please note that if You disable or refuse cookies, some parts of the Platform may become inaccessible or not function properly. If You want to remove existing cookies from Your device, You can do so using Your browser options.

The cookies used by the Company have been categorised below:


Category

Description

Strictly Necessary Cookies

These cookies are essential in order to enable You to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services You have asked for cannot be provided.

First Party Analytics Cookies

These cookies allow Us to employ data analytics so We can measure and improve the performance of Our website and provide more relevant content to You. These cookies don’t collect information that identifies a visitor down to an individual level. These cookies are not passing personally identifiable information to any external third party other than in limited cases when We engage a service provider to act on Our behalf but who is unable to use the data for their own purposes.

Performance Cookies

Performance cookies are generally third-party cookies from vendors We work with or who work on Our behalf that collect information about Your visit and use of Our website, for instance, which pages You visit the most often, and if You get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is anonymous and is only used to improve how the website works. Third party vendors may have access to this data and may use it to improve their overall services and offerings.

Functionality Cookies

These cookies allow a website to remember choices You make (such as Your username, language or the region You are in) and provide more enhanced, personal features. These cookies cannot track Your browsing activity on other websites. They don’t gather any information about You that could be used for advertising or remembering where You’ve been on the Internet outside Our website.

Advertising and Social Media Cookies

Advertising and social media cookies (including web beacons and other tracking and storage technologies) are used to (1) deliver advertisements more relevant to You and Your interests; (2) limit the number of times You see an advertisement; (3) help measure the effectiveness of the advertising campaign; (4) understand people’s behaviour after they view an advertisement. They are usually placed on behalf of advertising networks with the website operator’s permission. They remember that You have visited a website and quite often they will be linked to website functionality provided by the other organization. This may impact the content and messages You see on other websites You visit.


Information Collection by Account Creation

In addition to the information provided automatically by Your browser when You visit the Site, to use Our service You will need to create a personal profile. You can create a profile by registering with our service, entering Your email address and creating a username and a password. By registering, You are authorizing Us to collect, store and use Your email address in accordance with this Privacy Policy.

CHILDREN’S PRIVACY

Neither Our website nor Our service is directed towards any person below the age of 18. We do not knowingly collect or solicit information from anyone under the age of 18 or allow anyone under the age of 18 to sign up for Our service. In the event that We learn that We have gathered personal information from anyone under the age of 18, We will delete that information as soon as possible. If You believe that We have collected such information, please contact Us at sup@nooe.co or call us at +91-9667365800.

HOW WE SHARE YOUR INFORMATION

Personal Information

Except as otherwise stated in this Privacy Policy, We do not sell, trade, rent or otherwise share for marketing purposes Your personal information with third parties without Your consent other than in the following circumstances.

Models

In the event that You are a model for the Company, Your photographs, videos, and other visual content shall be used as marketing material for the Company. The Company shall have the right to use Your photographs and videos for the purpose of marketing. Models may also voluntarily provide additional information such as body measurements and physical specifications, which may be used solely for the purpose of product representation and marketing accuracy. In the event Your photographs, videos, other visual content, or voluntarily provided physical data are used for any purpose other than as marketing material, We will notify You via email to Your registered email address 7 (seven) days prior to such use. You may exercise Your rights which shall include but not be limited to the right to withdraw Your photographs/videos and personal data from Our website, subject to Your agreement with the Company.

We may share Your personal information with vendors who are performing services for the Company, such as the servers for Our email communications who are provided access to Your email address for purposes of sending emails from Us. Such vendors can only use Your personal information at Our direction and in accordance with Our Privacy Policy. In general, the personal information You provide to us is used to help Us communicate with You. For example, We use personal information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

We may share Your personal information with outside parties if We have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of Our users or the public as required or permitted by law.

Non-Personal Information

In general, We use non-personal information to help Us improve Our service and customise the user experience. We also aggregate non-personal information in order to track trends and analyse patterns on Our website. This Privacy Policy does not limit in any way Our use or disclosure of non-personal information and We reserve the right to use and disclose such non-personal information to Our partners, advertisers and other third parties at Our discretion.

In the event We undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of Our assets, Your personal information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of Our assets may continue to process Your personal information as set forth in this Privacy Policy. If Our information practices change at any time in the future, We will post the policy changes to Our website so that You may opt out of the new information practices. We suggest that You check Our website periodically if You are concerned about how Your information is used.

HOW WE PROTECT YOUR INFORMATION

We implement security measures designed to protect Your information from unauthorised access. Your account is protected by Your account password and We urge You to take steps to keep Your personal information safe by not disclosing Your password and by logging out of Your account after each use. We further protect Your information from potential security breaches by implementing the following technological security measures:

  • Encryption and secure socket layer (SSL) technology for data transmission
  • Firewalls to protect against unauthorised access
  • Payment data is processed through Razorpay, which is PCI-DSS compliant, ensuring Your payment information is handled to industry security standards
  • Your data is stored on Shopify’s secure cloud infrastructure, which maintains its own enterprise-grade security controls

However, these measures do not guarantee that Your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using Our service, You acknowledge that You understand and agree to assume these risks.

YOUR RIGHTS

You have the right at any time to prevent Us from contacting You for marketing purposes. When We send a promotional communication to You, You can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. Additionally, You have the following rights:

  • Right to Access Information: You can request access to the personal information We hold about You.
  • Right to Correction: If You believe any of Your personal information is inaccurate or incomplete, You have the right to request corrections.
  • Right to Withdraw Consent: You can withdraw Your consent at any time and request Us to stop processing Your personal data.
  • Right to Erasure: You can request the deletion of Your personal data and the effect of such data on any AI.
  • Right to Grievance Redressal: If You have concerns about how We handle Your personal information, You can raise a grievance by emailing Our Grievance Officer at sup@nooe.co or by calling +91-9667365800. We will acknowledge Your grievance within 48 hours and endeavour to resolve it within 7 (seven) days of You raising such concerns.
  • Right to Nomination: You can nominate someone to act on Your behalf regarding Your personal data.

Please note that notwithstanding the promotional preferences You indicate by either unsubscribing, We may continue to send You administrative emails, including periodic updates to Our Privacy Policy. If You have any questions or wish to exercise Your rights, You can contact Us at sup@nooe.co or call Us at +91-9667365800.

LINKS TO OTHER WEBSITES

As part of Our service, We may provide links to or compatibility with other websites or applications. However, We are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by Us through Our website and the service. Therefore, this Privacy Policy does not apply to Your use of a third-party website accessed by selecting a link on Our website or via Our service. To the extent that You access or use Our service through or on another website or application, then the privacy policy of such other website or application will apply to Your access or use of that site or application. We encourage You to read the privacy statements of other websites before proceeding to use them.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to change this policy and our terms and conditions at any time. We will notify You of significant changes to Our Privacy Policy by sending a notice to the primary email address specified in Your account or by placing a prominent notice on Our site. Significant changes will go into effect 15 (fifteen) days following such notification.

Non-material changes or clarifications will take effect immediately. You should periodically check Our website and this Privacy Policy for updates.

CONTACT US

If You have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to sup@nooe.co or by calling +91-9667365800.


Grievance Officer

Name

Jyoti Varma

Email ID

sup@nooe.co

Contact Number

+91-9667365800


Last Updated: This Privacy Policy was last updated on May 14, 2026.